FAQ

FAQ - Your Frequently Asked Questions

What currency is used for transactions on this website?

All transactions on Hiver & Thés are conducted in EUROS (€). We have chosen the Euro to facilitate transactions with the majority of our customers in Europe and internationally.

Is there an Hiver & Thés store I can visit?

Hiver & Thés is proud to welcome you into its exclusively online world. This allows us to reach tea and herbal infusion lovers from all over the world without geographical limits. Feel free to browse our website to discover our wide selection.

How long does it take to receive my order?

We understand your eagerness to taste our teas! For shipments within France, the average delivery time is 2 to 4 business days. For international orders, please allow between 4 and 8 business days, depending on the delivery method selected at the time of purchase.

Do you deliver internationally, including outside the European Union?

Absolutely! Hiver & Thés is delighted to share its passion for tea with lovers from around the world. We ship our products internationally, including outside the European Union, so you can discover the unique flavors of our selections, wherever you are.

I represent a company and would like to order wholesale. Is this possible?

Of course! Whether you are a supermarket, a delicatessen, a spa, or any other business looking to enrich its range with our teas and herbal infusions, we would be delighted to discuss our professional terms with you. Contact us at contact@hiveretthes.com to learn more about our dedicated offers.